1. Registration

To use the Services you will need to register a Star Shopper account. Upon successful registration of your Star Shopper account, you agree to be bound by the Terms and Conditions of the Star Shopper programme as well. Please use the same registered email and password to log on to Star Shopper webpage, where you can learn more about our privileges and offers, both online and at our stores. When you register you warrant, represent and undertake that the information you provided about yourself is true, accurate, current, and complete in all respects. Should any of your registration information change, you shall notify us immediately at the following e-mail address watch@chowsangsang.com. We may also change registration requirements from time to time.

You shall ensure that the account password is unique and kept secure, and you must notify Chow Sang Sang immediately of any breach of security or unauthorized use of your account.

If you are already a Star Shopper, simply use the same registered email and password to log on and start shopping.

Please refer to our Privacy Policy for information about how we use your personal data. We agree to use your personal data collected from your registration of an eShop account and your use of the Services only in accordance with our Privacy Policy.

2. Eligibility to purchase

In order to make purchases in the Site, you will be required to provide your personal details. In particular, you must provide your real name, phone number, email address and other requested information as indicated. Furthermore, you may be required to provide billing and payment details. When you submit the billing and payment details, you represent, warrant and undertake that they are valid and correct and that you are the person referred to in the information provided.

In order to make purchases in the Site, you must meet our conditions of eligibility:
- Be aged 18 years of age or over.
- Be in possession of a valid credit/debit card issued by a licensed bank acceptable to Chow Sang Sang for payment.

The Site is for your personal use only. You may not purchase goods from the Site for reselling purposes or commercial exploitation.

3. Order process

All orders that you place in the Site will be subject to acceptance in accordance with these Terms and Conditions.

Chow Sang Sang reserves the right not to accept an order for any reason at its sole discretion. Such reasons include, but are not limited to, any of the following:
- The product you ordered is out of stock, or is withdrawn;
- Our inability to obtain authorisation for your payment
- The identification of an error within the product information, including price or promotion
- You do not meet the eligibility criteria set out in Clause 2 above

When you place an order in the Site we shall email you an acknowledgement detailing the product you have ordered. This email is not an order acceptance from Chow Sang Sang, and does not create any contract between you and us. You may cancel the order placed by you before the issuance of an Acceptance Email (defined below) and shall be subject to the consent of Chow Sang Sang.

All orders are subject to stock availability and confirmation of the order price. No contract of sale and purchase of goods exists between you and Chow Sang Sang until we have received and accepted your order and we send you an email ("Acceptance Email") to confirm that the goods you ordered have been dispatched or (if you have selected the in-store collection service) that your order is ready for collection. Once we send you an Acceptance Email, there is a binding legal contract between you and us. The contract shall be deemed to be entered into in Hong Kong.

If there is any problem with your order, our Customer Service team will try to contact you as soon as possible.

4. Product availability/Information

Products featured on the Site have been carefully selected for sale on the Site. Once an item is sold out it will be taken off the Site at the earliest opportunity. Prices of products may change from time to time. Goods are subject to availability. As there is a delay between the time when your order is placed and the time when the order is accepted, the stock position relating to particular items may change. If an item you have ordered becomes out of stock before the issuance of the Acceptance Email we shall notify you as soon as possible and we shall refund to you the payment you have made for the out of stock item. We shall not be obliged to make any additional payment for disappointment suffered.

We endeavour to be as accurate and complete as possible in relation to product description and the content. However, we do not warrant that product description or any content is accurate, complete, current, or error-free. We reserve the right to refuse to accept your order or cancel the contract (if any) between you and Chow Sang Sang if any of the products you have ordered were listed in the Site at an incorrect price due to typographical error. In such event, we shall refund to you the payment you have made for the ordered product.

You are expressly reminded that the colour, textures or finishes, size, aspect and scale of the display of a product may vary depending on the type of computer monitor you use and its settings. We are therefore unable to guarantee that the product images are accurate representation of the actual merchandise. Please refer to Clause 8 if you are unhappy with your purchase.

5. Pricing

All products in the Site will be charged in Hong Kong Dollars ("HKD") and other currencies displayed are for reference only.

Prices displayed in the Site at the time your order is accepted will be honoured except when the prices are incorrect due to typographical error. Whilst we use our best endeavours to ensure that all prices appearing in the Site are accurate, we do not guarantee that they are error-free and reserve our right to rectify any errors. If we discover that any product that you have ordered has been listed at an incorrect price due to typographical error at the time you placed the order, we will inform you as soon as possible and offer you the option of reconfirming or cancelling your order if we do not elect to refuse to accept the order or to cancel the contract (as the case may be). If we are unable to contact you, we will refuse to accept the order or cancel the contract (as the case may be).

Chow Sang Sang endeavours to ensure that all merchandise offered on the website is available at the same price in store.

6. Payment

Payment can be made by Visa, MasterCard, American Express, JCB, AlipayHK, WeChat Pay HK, WeChat Pay, Bank Transfer or any other methods which may be stated in the Site from time to time.

Payment is to be made in HKD. International credit card providers or banks will determine the exchange rate, and may add an additional processing or administration charge which you will be liable to pay.

All payments for products will be debited immediately when the order is placed. By placing an order using one of the above payment methods, you confirm that the payment instrument used is yours or that you have been specifically authorised by the owner to use it. If the issuer of your payment instrument refuses to authorise payment to Chow Sang Sang, we shall be entitled to refuse to accept your order.

By placing an order for a product, you specifically authorise us to transmit relevant information (including any updated information) to third parties or to obtain information about you from third parties from time to time for purposes, including, but not limited to, authenticating your identity and authorising individual purchase transactions; and you specifically authorise us to transmit your information to the delivery carrier to enable it to arrange delivery of your product to your selected delivery address.

We will take all reasonable care, in so far as it is in our power to do so, to keep the details of your purchase and payment secure, but we will not be liable for any loss you may suffer if a third party procures unauthorised access to any data you provide when accessing or ordering from the Site. The Site uses industry standard Secure Sockets Layer technology to provide encryption of personal information such as your name, address and credit card details. Your credit card information is passed onto the banks under this technology without any copy being made in our server.

7. Shipping and collections

We shall deliver the goods you ordered (the order of which has been accepted by us) ("the Merchandise") to the address you give when you place your order, unless you have selected the in-store collection service.

We endeavour to dispatch the Merchandise within 2 to 3 business days after the order has been placed and accepted by us. Estimated delivery times are to be used as a guide only and commence from the date of dispatch. Chow Sang Sang is not responsible for any delays caused by unforeseen factors or events outside our control, for example extreme weather, flood, fire or theft etc.

You may choose to collect the products ordered at selected Chow Sang Sang Tudor stores in Hong Kong. Our store shall not be obliged to make the Merchandise available for collection unless presented with a copy of the ' Your order is ready for collection ' email and original of the collector’s valid identification document with photo thereon when the order is collected.

Chow Sang Sang insures each Merchandise during the time it is in transit until it is delivered to your designated address or is collected. We require a signature for any goods delivered or collected, at which point the risk of loss of the Merchandise passes to you. If the recipient or collector is not the original purchaser, such as in the case of a gift delivery, then you agree that the recipient's signature shall constitute evidence of delivery and fulfilment of your order, as well as the passing of risk.

If delivery cannot be made to your address, we shall be entitled to refuse to accept your order or cancel the contract (as the case may be), and in such event we shall refund to you the payment you have made for the Merchandise.

1. Hong Kong local in-store collection

In-store collection is a complimentary delivery-to-store service available at Chow Sang Sang Tudor stores in Hong Kong . You will find the full list of stores at checkout, when you select your delivery method.

• When will my item be ready for collection?
  You will receive a 'Your order is ready for collection' email to confirm that your order has arrived in-store. Please wait for this confirmation email before you come to collect your order. Please note the following time for collection:
  Order before 4pm, available for collection by 6pm 2 business day later
  Order after 4pm, available for collection by 6pm 3 business days later
  


• How do I collect my order?
  When collecting your order, please bring original of your valid identification document thereon and a copy of the ‘'Your order is ready for collection'’ email (this can be displayed on your phone or tablet). You will be required to sign for your order upon collection.


• Can I collect the order on behalf of the receivers?
  Yes. If you aren’t able to collect your order yourself, please fill in the collector’s name and contact number at checkout. When collecting the order at store, he or she will be asked to present original of his/her valid identification document thereon, along with a copy of the ‘'Your order is ready for collection'’ email (this can be displayed on his/her phone or tablet) sent by us. The collector will be required to sign for the order upon collection.


• How long will my order be kept for?
  If your order isn’t collected from our store within 90 days, then it will be returned and refunded.


• How will my online order be packaged?
  Your order will be packed in Tudor’s signature watch box and bag.


• When will my order be delivered?
  Before we can ship your order, we may need to confirm some additional details with your card issuer. Our delivery time starts from the moment the additional details are confirmed and takes two business days to deliver your items. Adverse weather conditions are also not factored into delivery time and may cause delays.


• How do I track my order?
  Once your order is submitted, you will receive an acknowledgement email quoting an estimated delivery date. You can also check your order status online by logging into ‘My Account’, followed by ‘My Transaction Record’.


2. Hong Kong local delivery


• Delivery time
  Once your order is ready, you will receive a call from us on the day of delivery to confirm the delivery time. Parcels will require a signature and presentation of your valid ID on delivery. If you are out when the carrier attempts to deliver your parcel, they will contact you at a later time to arrange a new delivery date.


• Delivery hours :
  Monday to Friday between 9am and 6pm (excluding Saturday, Sunday and public holidays)
  Delivery may be cancelled in case of adverse weather conditions. In such cases, we will be in touch with you as soon as possible to set up a new appointment.
  Outlying islands and non-urban areas require extra days for delivery. Please contact us for more details.


• How will my online order be packaged?
  Your order will be packed in Tudor’s signature watch box and bag.


• When will my order be delivered?
  Before we can ship your order, we may need to confirm some additional details with your card issuer. Our delivery time starts from the moment the additional details are confirmed and takes two business days to deliver your items. Adverse weather conditions are also not factored into delivery time and may cause delays.


• How do I track my order?
  Once your order is submitted, you will receive an acknowledgement email quoting an estimated delivery date. You can also check your order status online by logging into ‘My Account’, followed by ‘My Transaction Record’.

8. Returns and exchanges

1. Our policy for Chow Sang Sang Tudor Official eShop purchases
The following article is extracted from Chow Sang Sang Group's ' Group's Policy of Return and Exchange of Merchandise' (“the Group’s Policy”) and aims to provide a general guideline for returns and exchanges. In case of any disputes, the latest prevailing version of the Group’s Policy shall apply.

1.1 Definition
'Original Purchase Condition' means that the Merchandise is:

• still in its original packaging and protective stickers, with Tudor watch box along with white cardboard wrapping, Tudor Warranty Card, Tudor Warranty Booklet, Tudor Chinese and English User Manual, Tudor Tag , Tudor Bag and receipt intact(Accessories);
• unworn, unused, unaltered and in the condition originally purchased; and
• not damaged in any way.

• Scratched or altered Merchandise;
• Without original packaging or protective stickers;
• Not able to return the whole set of Original Tudor accessories
• Merchandise stated as non-returnable, non-exchangeable on its receipt.

2. How to return or exchange an online purchase
If for any reason you are not happy with your purchase, you may request for a return or exchange within 7 days of receipt .
Please note this information applies to online orders purchased through Hong Kong Chow Sang Sang Tudor Official eShop only.

Step 1 Apply for return of Merchandise
Login to your account and under 'My Transaction Record', select the order you would like to return.
Click on 'Return this item'.
Check the items you wish to return and select a Return Reason.
Check the box to agree with our Return Policy and click 'Submit'. You will then receive an email confirming that we have received your return application.

Step 2 Drop off your returned Merchandise
Once our customer service representative confirms your case, we will provide instructions on how to return your item(s).
In-store return
Visit any Chow Sang Sang Tudor store in Hong Kong.
Return respective item(s) in its original order packaging with the whole set of original Tudor accessories and free gift (if any), a filled 'Return or Exchange item’ slip and a copy of the 'Return item requested' email.

Step 3 After your returned Merchandise is received
Upon receiving your return, you will receive a confirmation email. Your return will then be examined by our Quality Assurance team. Once inspection is complete, our customer service representative will either process your refund for returns or assist you to place your replacement order for exchanges.

How do I return or exchange the Merchandise that I received as a gift?
If you received a gift and want to return or exchange it, please have the purchaser follow the above instructions to return or exchange the Merchandise.

3. Refunds
Once we have accepted your returned Merchandise, we shall refund the amount you have paid for the item. Refunds will be made to the original payment method used online.

9. Prohibitions and failure to comply

Chow Sang Sang reserves the right to terminate any eShop account at its sole discretion. We may take action against you for activities including, but not limited to:
- Submitting material (including, but not limited to text and images) of which you do not have the full right to grant any license.
- Using any technology to attempt to hide the use of multiple accounts or disrupt any of our Services in any way.
- Initiating communications that contain any unlawful, harmful, threatening, abusive, harassing, defamatory, vulgar, obscene, profane, hateful, or racially, ethnically or otherwise objectionable material.
- Advertising or sending unsolicited messages of any kind.
- Impersonating others or providing any kind of false information.

We shall send you an email to inform you of the termination of your account in such event.

10. Trademarks and copyright

The Site provides information about us and the products and services we offer. The copyright in all contents of the Site, including, without limitation, all text, images, photographs, illustrations, icons, video clips, audio clips, written and other materials (collectively, the "Content") is owned by us or licensed to us by other members of the Group or third parties. All trademarks, trade names, and/or logos used in the Site are our property or those of other members of the Group or third party licensors. To the extent that any trademarks in the Site are not owned by or licensed to the Group, such trademarks are used for identification purposes only.

Except as provided in these Terms, your use of any Content, trademarks or devices without the written permission of the relevant owner(s) is strictly prohibited. We will aggressively enforce our intellectual property rights to the fullest extent of the law, which may include seeking criminal prosecution.

The Site is for your personal and non-commercial use only. Any non-personal and/or commercial use of the Content is only permitted when expressly authorised by Chow Sang Sang and/or its third party licensors. You may not distribute, reproduce, publish, sell or license any Content contained within the Site without prior consent or authorisation of Chow Sang Sang. Any such unauthorised actions may result in civil consequences or criminal penalties.

11. Third party links

The Site may include links to other websites or resources that are not operated or prepared by the Group. We have no control over such sites and resources and we will not accept responsibility for them or be liable for any loss or damage caused or alleged to be caused by or in connection with your use of them. Such links are provided for your convenience and we do not warrant they are free of viruses or other harmful components.

We are not responsible for the content or accuracy of any off-Site pages, which include but are not limited to advertisers of the Site. Use of these external websites or resources will be at your own risk and subject to the terms of use and service contained within each of such sites.

12. Your rights

Nothing in these Terms is intended to affect your rights under the mandatory laws of Hong Kong.

13. Liability

Views expressed in any media by the designers or third parties, whose products are sold at our stores or in the Site or with whom we are associated, are their own. We take no responsibility for any such views as they do not necessarily reflect ours.

We do not warrant or represent that the use of the Site and Services will be error-free or that the Site or the servers that make it available are free of viruses or other harmful components.

Some events may happen beyond our reasonable control, such as adverse weather. Under such conditions, we will always do our best to maintain the Services but will not be responsible for failing to meet any obligations in these Terms.

We reserve the right to withdraw or amend any item of the Services without notice. We will not be liable if for any reason the Site is unavailable at any time and for any period.

14. Indemnity and waiver

At our request, you agree to compensate us fully and hold us, Chow Sang Sang (including its officers, directors, agents, affiliates, licensors, and suppliers), harmless from and against all liabilities, claims, expenses, damages and losses, including legal fees, arising from any breach of these Terms by you. Such breach includes your failure to ensure your account password is kept secure.

No failure or delay by us in exercising our right, power or remedy hereunder shall operate as a waiver of it nor shall any partial exercise preclude any further exercise of the same, or some other right, power or remedy.

15. Governing law and jurisdiction

These Terms shall be governed by and construed in accordance with the laws of Hong Kong. The courts of Hong Kong will have exclusive jurisdiction in the event of any dispute or claim associated with these Terms.